Returns & 30-Day Money-Back Guarantee
We want you to feel confident shopping with PawsPawty. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. Whenever possible, it should also be returned in its original packaging.
To start a return, please contact us at support@pawspawty.com with your order number and reason for the return. Our team will provide you with return instructions.
Return Shipping Costs
For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, return shipping costs are the responsibility of the customer.
Original shipping charges, if any, are non-refundable.
Please do not send your return without contacting us first, as returns must be sent to the return address provided by our support team.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at support@pawspawty.com with your order number and clear photos of the item's condition.
We will review the issue and work with you toward an appropriate solution. If the issue is confirmed to be due to an error on our part, you will not be responsible for the associated return shipping costs.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Questions?
If you have any questions about a return or refund, please contact us at support@pawspawty.com.
